Frequently Asked Questions

• Generate quotes instantly from your cart.
• Place orders in just a few minutes — fast and efficient.
• Shop anytime, anywhere with 24/7 access.
• Find products quickly using our product guidelines and chatbot.

Better Value

• Lower delivery charges and smaller minimum purchase amounts.
• Set & forget replenishment for essential items by subscription — never run out again.

Personalised Experience

• Control multiple sites under one account.
• Tailor your shopping by adding favorite items to your wishlist.

To create an account, please make sure you're registering on the correct eStore URL for your country. Since you're currently on the UK store, follow these steps:

1. Click on the ‘Sign Up’ link at the top of the page.
2. Fill in the required fields in the registration form.
3. Submit the form to complete your registration.

Once your account is successfully linked to your company and validated, you’ll receive a confirmation email with your credentials.

Account validation typically takes a few business hours. In some cases — especially if additional verification is required — it may take up to 2 business days.

If you're purchasing from us for the first time, registration may take slightly longer as we set up your company in our system. You’ll receive an email notification as soon as your account is validated.

The eStore is open to organisations in the following sectors:

• Hospitality properties and hospitality management companies
• Multifamily housing providers
• Education institutions

You can reset your password on the eStore here.
You will receive an email with a link to set your new password shortly. 

If you’re unsure about what to order, please don’t hesitate to contact us at estore.uk@vingcard.com before placing your order. Our Customer Service team can help you identify the correct items and even can log in to your account and help you create a wishlist of commonly used items.

Alternatively, you can use the Guided Selling and chatbot available on our eStore for assistance.

Please note that customers are responsible for the products they order via the eStore. We recommend confirming product details with us if you're uncertain, as incorrect orders may not be eligible for return or refund.

Complete locksets and exit devices are not available, but all component parts can be ordered through the eStore.

Metal keys cannot be purchased on the eStore but can be purchased through the Aftermarket Sales Team. Please enquire them through this form. 

Warranties vary by product and installation. To check if your item is covered, contact the Help Desk or create a ticket in the Technical Support Portal.

How do I place an order?

1. Go to our website and click Sign In or Register.
2. Enter your credentials (sent to you in a separate email) and sign in to your personal account.
3. Not sure which products to use?
   • For items like keycards, wristbands, or key fobs, please check Guided Selling to help identify your system and match it with the correct products.
4. Enter the desired quantity and add the item to your cart.
5. You can also favourite your preferred products or subscribe to them for easy reordering.
6. Click the cart icon and proceed to Checkout.
7. Enter your delivery information, contact details, and purchase order number (or “TBC” if awaiting approval), then click Next.
8. Download your quotation if needed.
9. Select your preferred payment method and click Place Order to complete your purchase.
10. Managing multiple sites?
    • Log in with any account and use Account > Multisite Management to view and manage all your properties.

Can I get a pdf quote online instantly?

Yes, please proceed through check out and enter your delivery information, contact details, and purchase order number (or “TBC” if awaiting approval) , then click Next.

Proceed to the payment section, there is a button called "Print Quote". By clicking it, you will be able to download a quote, which is based on the items you have added on your cart and the shipping method selected.

Check instruction here.

Is there a minimum order value to place an order? 

Is there a minimum order quantity? 

Are there any items that require special ordering conditions? 

Can I order a product that is not listed on the eStore? 

Will I receive an invoice for my order? 

1.  Log in to your account or request one as subscription is available only for registered users.
2. Navigate to the product page for the item you wish to subscribe for receiving scheduled deliveries. Note that only certain products have an option to subscribe for automatic deliveries
3. Select the "Buy now and Subscribe" option.
4. Choose your preferred delivery frequency from the list of available options.
5. Indicate the desired quantity of the product.
6. Add the subscription to your shopping cart.
7. Proceed to checkout to complete your order.

      For  more about subscription, please see the subscription details.
      Check out the online tutorial here.

Standard orders are processed within 1–2 working days, followed by 3–5 working days for delivery from our European distribution centre (subject to stock availability).
Please note:

• Custom printed keycards and safes require a lead time of 4–6 weeks for delivery.
• Be sure to account for this extended timeframe when placing your order.

• eStore Online Orders:

  • No minimum order amount
  • Delivery cost: £10 per order

• Aftermarket Sales Team (AMS) Offline Orders:

  • Minimum order amount: £50
  • Delivery cost: £15 per order

If you have questions about which method is best for your needs, please contact us via estore.uk@vingcard.com .

You can view your order status and tracking number in the "My Orders" section of your account, where updates are posted regularly.
If your order has not arrived more than 7 working days, please contact us for support.

This eStore serves the United Kingdom and Ireland only.
For other regions, please refer to this page to find the appropriate eStore.
If your country is not listed, it may indicate that an eStore is not yet available in your region. Please reach out to us using this form.

• Pending / Processing – Your order has been received and is awaiting stock confirmation.
• Confirmed – Your order has been reviewed and is queued for shipment.
• Shipped – Your order has been partially or fully dispatched.
• Invoiced – Your order has been shipped and invoiced for the dispatched items.
• Cancelled – Your order has been cancelled. Please refer to the order notes for the reason, who requested the cancellation, and the date.

• A 15% restocking fee applies.
• Items must be in resalable condition and returned within 30 days of delivery.
• The customer is responsible for shipping costs and must provide tracking details.
• Refunds require bank details on company headed paper and will be issued once the item is inspected and approved.

Please send us enquiry before starting the return via estore.uk@vingcard.com.

• Pre-approved by ASSA ABLOY
• Accompanied by a valid return reference

Approved returns should be sent to:

Attn: eStore Return Order #[Your Order Number]

ASSA ABLOY Global Solutions

Imperium

Imperial Way

Reading

Berkshire RG2 0TD

United Kingdom

Please provide tracking details and send to estore.uk@vingcard.com. Once we receveied the items, we will process the return order within 14 working days.

We currently accept:

• Credit card payments
• Bank transfer ( Bacs payments) 
• Bill to MyAccount, if applicable to your account

Yes, net payment terms can be arranged for qualifying businesses following a credit check and approval process.
To apply, please contact our Accounting Team via email.

You can request an invoice copy by emailing us with your order number and relevant details.
We’re currently working to enable invoice downloads directly from the My Account menu — thank you for your patience.

To pay for existing invoices, please contact our Finance Team at: uk.finance@assaabloy.com.

Billing details can be updated by sending the new information to our Finance Team at: uk.finance@assaabloy.com.

The eStore displays payment options based on your account setup.
If you believe you should have access to net terms, please contact the eStore team for assistance.

You can access the Customer Support Portal. It’s also available from the eStore My Account under the Support tab. 

To register:

1. Click REGISTER in the top-right corner of the portal.
2. Complete all required fields on the Customer Registration screen.
3. Click SUBMIT.

You’ll receive your login credentials via email within 2 working days.

Yes, we offer technical support for installation and training. Please contact the Help Desk for assistance.

Yes. You can request a service agreement by:

• Creating a ticket in the Customer Support Portal, or
• Contacting the AMS Team via this form.

Our team will review available service agreement options with you.