FAQ

FAQ's	Answer
Ordering & Purchasing
What payment methods do you accept?	On account
Can I still cancel/change my order after I have received the confirmation email?	Once an order has been placed, it cannot be amended/cancelled
Delivery
Can I change my delivery address?	Yes. Please contact estore.benelux@vingcard.com prior to placing your order
Account
I don’t have an account with ASSA ABLOY Global Solutions.	Please contact estore.benelux@vingcard.com so we can arrange to get your account set up on our system
I have forgotten my Password, how can I reset it?	Please click on the "Forgot Your Password" link to reset it. If you are still experiencing any problems, please contact estore.benelux@vingcard.com
Can I use a PO number	PO Numbers are mandatory
I'm not sure what product I need	Please contact estore.benelux@vingcard.com who will be able to assist you
What is a delivery lead time	3-5 working days (unless next day delivery has been specified at checkout) depending on stock availability
Where is my order	If your order has not arrived in the allocated delivery time, please contact estore.benelux@vingcard.com
Do I need to order a minimum quantity? What’s the minimum order value?	Depending on the item you are purchasing, there may be a minimum order qty. There is no minimum order value when purchasing on the eStore
Return Policy	We do not accept order cancellations and returns. If you require further assistance, please contact us via email at estore.benelux@vingcard.com