FAQ

FAQs

Answer

Ordering and Purchasing

What payment methods do you accept?

On account

Can I still cancel/change my order after I have received the confirmation e-mail?

Once an order has been placed, it cannot be amended/cancelled.

Delivery

Can I change the delivery address?

Yes.  Please contact:  marine.orders@assaabloy.com, prior to placing your order.

Account

I do not have an account with ASSA ABLOY Global Solutions.

Please contact:  marine.orders@assaabloy.com, so we can arrange to get your account set up on our system.

I have forgotten my Password.  How can I reset it?

Please click on the “Forgot Your Password” link to reset it.  If you are still experiencing any problems, please contact:  marine.orders@assaabloy.com.

Can I use a Purchase Order (PO) number?

Yes.  PO numbers are mandatory.

I am not sure which product I need.

Please contact:  marine.orders@assaabloy.com, who will be able to help you.

What is the delivery lead time?

This depends on stock availability.

Where is my order?

If your order has not arrived in the allocated delivery time, please contact:  vce.shipping@assaabloy.com.

Return Policy

We do not accept order cancellations and returns.  If you require further assistance, please contact:  marine.orders@assaabloy.com.